211 addiction nagivator
Launching September 2018
Housed through FirstLink, a resource center in Fargo, the 211 Addiction Navigator presents a full time professional trained in addiction triage protocols who will connect callers in “real time” with available services and treatment options in the area. Anyone seeking care can call 211 for immediate help.
Through coordinated Memorandums of Understanding, service and treatment organizations connected to the 211 Navigator will provide a warm hand off of services, ensuring the client receives the care they need in the fastest timeframe possible.
FirstLink provides an already established network of expedient care. This year to date First Link has handled 31,811 calls, offered 9,112 resources, and rescued 45 clients.
Mobile outreach program
Coordinated by Cass Public Health’s Harm Reduction Center, Gladys Ray Shelter has launched a Mobile Outreach Program to better reach community members in need of care. Located in Downtown Fargo, the Mobile Outreach Program utilizes a triage method when interacting with persons in need of care. In an effort to provide better care, trained Harm Reduction Advocates determine the best treatment option for the individual - drastically saving both cost and time across treatment resources across the community.
Since its inception in February of 2018, the Mobile Outreach Program has transported over 650 persons in need of care to treatment. In ambulance and Emergency Department costs alone, the program has saved the city over $200,000.